IntuixSupport
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(Difference between revisions)
| Revision as of 10:10, 27 October 2006 Sia (Talk | contribs) Accounting/Billing Issues ← Previous diff |
Revision as of 06:23, 29 October 2006 Sia (Talk | contribs) Technical Support Next diff → |
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| * email: support at kolo.net | * email: support at kolo.net | ||
| - | ** We prefer to be contacted via email; it goes into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST). | + | ** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST). |
| * emergency email: action at kolo.net | * emergency email: action at kolo.net | ||
| - | ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. | + | ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message. |
| * phone: +1 877 7INTUIX (877-746-8849) | * phone: +1 877 7INTUIX (877-746-8849) | ||
| ** We rarely provide technical support over the phone. | ** We rarely provide technical support over the phone. | ||
Revision as of 06:23, 29 October 2006
Intuix Support
Technical Support
- email: support at kolo.net
- We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
- emergency email: action at kolo.net
- This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
- phone: +1 877 7INTUIX (877-746-8849)
- We rarely provide technical support over the phone.
Accounting/Billing Issues
- email: billing@intuix.com
- phone: +1 877 7INTUIX (877-746-8849)
- fax: +1 973 297 2890
