IntuixSupport
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| ==== Support Contacts ==== | ==== Support Contacts ==== | ||
| - | * email: support at kolo.net | + | * Email: '''support at kolo.net''' |
| ** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST). | ** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST). | ||
| - | * emergency email: action at kolo.net | + | * Emergency email: '''action at kolo.net''' |
| ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message. | ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message. | ||
| - | * phone: +1 877 7INTUIX (877-746-8849) | + | * phone: |
| - | ** We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us. | + | ** '''+1 415 449-1949''' |
| + | ** +1 877 7INTUIX (877-746-8849) | ||
| + | * We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us. | ||
| + | |||
| + | ==== Accessing colo space ==== | ||
| + | |||
| + | * Always open ticket via '''support at kolo.net''' specifying timeframe for your visit | ||
| + | * Access is available 24/7 on emergency basis; normal access during business hours | ||
| + | * Depending on the facility you would be provided with specific instructions | ||
| ==== Support Resources ==== | ==== Support Resources ==== | ||
| * [[ColocatedServerConfiguration|Colocated Server Configuration]] | * [[ColocatedServerConfiguration|Colocated Server Configuration]] | ||
| + | * [[IntuixIPranges|Intuix IP Ranges]] | ||
| + | * [[IntuixRootCA|Intuix/KOLO.NET Root CA Certificate]] | ||
| === Accounting/Billing Issues === | === Accounting/Billing Issues === | ||
Current revision
Contents |
Intuix Support
Technical Support
Support Contacts
- Email: support at kolo.net
- We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
- Emergency email: action at kolo.net
- This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
- phone:
- +1 415 449-1949
- +1 877 7INTUIX (877-746-8849)
- We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.
Accessing colo space
- Always open ticket via support at kolo.net specifying timeframe for your visit
- Access is available 24/7 on emergency basis; normal access during business hours
- Depending on the facility you would be provided with specific instructions
Support Resources
Accounting/Billing Issues
- email: billing@intuix.com
- phone: +1 877 7INTUIX (877-746-8849)
- fax: +1 973 297 2890
