IntuixSupport
From IntuixWiki
(Difference between revisions)
| Revision as of 13:07, 29 January 2013 Sia (Talk | contribs) ← Previous diff |
Revision as of 12:00, 28 March 2013 Sia (Talk | contribs) Support Contacts Next diff → |
||
| Line 8: | Line 8: | ||
| * emergency email: action at kolo.net | * emergency email: action at kolo.net | ||
| ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message. | ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message. | ||
| + | * phone: +1 415 449-1949 | ||
| * phone: +1 877 7INTUIX (877-746-8849) | * phone: +1 877 7INTUIX (877-746-8849) | ||
| ** We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us. | ** We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us. | ||
Revision as of 12:00, 28 March 2013
Contents |
Intuix Support
Technical Support
Support Contacts
- email: support at kolo.net
- We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
- emergency email: action at kolo.net
- This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
- phone: +1 415 449-1949
- phone: +1 877 7INTUIX (877-746-8849)
- We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.
Support Resources
Accounting/Billing Issues
- email: billing@intuix.com
- phone: +1 877 7INTUIX (877-746-8849)
- fax: +1 973 297 2890
