IntuixSupport
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| Revision as of 10:04, 27 October 2006 Sia (Talk | contribs) Technical Support ← Previous diff |
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| === Technical Support === | === Technical Support === | ||
| - | * email: support@kolo.net | + | * email: support at kolo.net |
| - | * We prefer to be contacted via email; it goes into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business hours (PST). | + | ** We prefer to be contacted via email; it goes into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business hours (PST). |
| + | * emergency email: action at kolo.net | ||
| + | ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. | ||
| * phone: +1 877 7INTUIX (877-746-8849) | * phone: +1 877 7INTUIX (877-746-8849) | ||
| + | ** We rarely provide technical support over the phone. | ||
Revision as of 10:07, 27 October 2006
Intuix Support
Technical Support
- email: support at kolo.net
- We prefer to be contacted via email; it goes into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business hours (PST).
- emergency email: action at kolo.net
- This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA.
- phone: +1 877 7INTUIX (877-746-8849)
- We rarely provide technical support over the phone.
