IntuixSupport
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| * email: support at kolo.net | * email: support at kolo.net | ||
| - | ** We prefer to be contacted via email; it goes into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business hours (PST). | + | ** We prefer to be contacted via email; it goes into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST). |
| * emergency email: action at kolo.net | * emergency email: action at kolo.net | ||
| ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. | ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. | ||
Revision as of 10:09, 27 October 2006
Intuix Support
Technical Support
- email: support at kolo.net
- We prefer to be contacted via email; it goes into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
- emergency email: action at kolo.net
- This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA.
- phone: +1 877 7INTUIX (877-746-8849)
- We rarely provide technical support over the phone.
Accounting/Billing Issues
- email: billing@intuix.com
- phone: +1 877 7INTUIX (877-746-8849)
- fax: +1 973 297 2890
