IntuixSupport

From IntuixWiki

Contents 1 Intuix Support 1.1 Technical Support 1.1.1 Support Contacts 1.1.2 Support Resources 1.2 Accounting/Billing Issues

Intuix Support

Technical Support

Support Contacts

• Email: support at kolo.net
  • We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
• Emergency email: action at kolo.net
  • This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
• phone:
  • +1 415 449-1949
  • +1 877 7INTUIX (877-746-8849)
• We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.

Support Resources

• Colocated Server Configuration
• Intuix IP Ranges
• Intuix/KOLO.NET Root CA Certificate

Accounting/Billing Issues

• email: billing@intuix.com
• phone: +1 877 7INTUIX (877-746-8849)
• fax: +1 973 297 2890